1. Introduction Welcome to Supreme Dental. By accessing or using our website/app, you agree to abide by the following terms and conditions. If you do not accept these terms, please refrain from using our platform.

2. Registration and Account

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• If you suspect unauthorized access to your account, notify us immediately.

3. Purchase and Payment

• All purchases are subject to availability.
• We accept various payment methods, including credit/debit cards, net banking, UPI, and cash on delivery (COD where applicable).
• Full payment must be received before the order is processed.

4. Medical Compliance

• As per regulatory guidelines, only licensed dental and medical professionals are eligible to purchase certain products.
• You must provide valid credentials when purchasing restricted items.

5. Order Processing and Delivery

• Orders will be processed upon successful payment.
• Estimated delivery times are provided for reference and may vary due to unforeseen circumstances.
• We are not liable for delays caused by logistics partners, natural calamities, or peak demand periods.

6. Cancellation Policy

• Orders can be canceled before shipment by visiting ‘My Orders’ or contacting customer support.
• If the order has been dispatched, cancellation requests will be processed only after the return of the product.
• Refunds are processed within 24-48 business hours.

7. Return and Replacement Policy

• Returns are accepted within 10 business days of order delivery.
• Products must be returned in original condition with packaging and accessories.
• The customer bears the return shipping cost unless the product is defective or incorrect.
• Certain items such as dental chairs, compressors, and X-ray units are non-returnable.

8. Refund Policy

• Refunds for prepaid orders will be processed back to the original payment method within 2-3 business days.
• For COD transactions, refunds will be made via bank transfer upon verification of banking details.
• Refunds can also be issued as Supreme Dental store credit for quicker access.

9. Pricing and Information Accuracy

• Prices are subject to change without prior notice.
• We strive for accuracy in product descriptions and pricing but do not guarantee error-free listings.

10. Intellectual Property Rights

• All content on our website/app, including text, images, and logos, is the property of Supreme Dental and may not be copied or used without prior written consent.

11. Limitation of Liability

• Supreme Dental is not liable for any damages resulting from the use of products purchased on our platform.
• Customers are responsible for evaluating the suitability of products for their intended use.

12. Privacy Policy

• We collect and store personal information to facilitate order processing and improve user experience.
• Data security measures are in place to protect customer information.
• For full details, refer to our Privacy Policy page.

13. Reward Points Policy

• Reward points are granted on select purchases and credited after successful delivery.
• They can be used to offset up to 5% of cart value on future purchases.
• Reward points expire within 60 days from issuance.

14. Dispute Resolution

• Any disputes arising from the use of Supreme Dental shall be subject to the jurisdiction of Pune courts.
• We encourage amicable resolution through customer support before seeking legal intervention.

For any queries, contact our support team at info@supremedentaltech.com.

These terms and conditions are subject to change without prior notice. Please review them regularly for updates.